Frequently Asked Questions
Find answers regarding our pure ingredients, shipping, returns, order tracking, and Ayurvedic rituals.
Are The Kitchen Factory products 100% natural and chemical free? +
Yes! Every formulation is handcrafted using 100% pure cold-pressed oils, organic botanicals, and traditional Ayurvedic distillation methods. We never add parabens, sulfates, synthetic silicones, or artificial fragrances.
What are the shipping charges and delivery timelines? +
Delivery is currently available within India. Shipping charges and any eligible free-shipping offer are calculated at checkout. Contact our care team for dispatch and delivery estimates for your address.
What is your return and refund policy? +
Return eligibility is checked against your order's delivery date and the store's return window. Sign in and submit a request through our Returns Portal. Our team reviews requests before approving refunds; contact support for the applicable refund timeline. Guest customers can contact our care team for assistance.
How should I store these pure Ayurvedic formulations? +
Because our products do not contain harsh chemical stabilizers, please store them in a cool, dry place away from direct sunlight. Always close caps tightly after each use to preserve the volatile essential oils and botanical freshness.
